Due to the ongoing impact of Coronavirus (COVID-19), we’ve made a number of updates to our safety guidelines, flexible booking conditions and trip departures. The safety of our travelers, guides, suppliers and staff remains our priority and as the world begins to open up again, we look forward to having you travel with us soon.
The following countries are now permitted to fly into Lima, Peru. Please remember that you will need a negative molecular COVID-19 test taken at least 72 hours prior to arrival to enter Peru.
USA – Canada – Brazil – Mexico – France – England – Spain – Holland – Costa Rica – Cuba – Jamaica – Dominican Republic – El Salvador – Argentina – Ecuador – Bolivia – Colombia – Panama – Paraguay – Uruguay – Chile
We live in uncertain times. That’s why, when you book with us you have the flexibility to change your travel plans – with the assurance that you’ll have options to re-book when it suits you. As long as you notify us about changes to your travel plans at least 10 days before your scheduled departure, you can pick new travel dates or an entirely different trip, with no change fees. We offer:
View our updated Terms and Conditions here
*Domestic/International Airlines may have their own fees.
We adhere to health and safety guidelines recommended by the WTTC and WHO. Our Guides are being trained to ensure your wellbeing which is our priority. The following protocols must be followed by all passengers to board international flights:
This global health crisis has impacted everyone enormously, so we want to make sure your future travel plans are safe, and reassure you that we are committed to supporting our customers in the best way that we can. Communication is key and as a Karikuy Customer you have quick access to your local guides, our web chat, emergency contact numbers and the popular WhatsApp platform which is what our customers most frequently use to communicate with us on the fly.
For the past 13 years we have been working hard to improve our industry leading customer service. We work closely with our customers during any emergency and offer credit for postponed trips. Your peace of mind is important to us, We want our customers to make the most out of their hard earned vacations.
We want to thank our customers who had book before the virus broke for their patience and understanding of the situation. Without your support we may have never reopened and for that we are grateful.
We have made changes to our terms for travelers that booked with us prior to October 5th, 2020:
As a result of the rapidly evolving impact on international travel, we have updated our Booking Terms & Conditions Policy to make it easier for our customers to change their plans. These new cancellation policies below will apply for all new and existing bookings.
Please note that the above amended conditions apply to the Karikuy Tours land portion of your trip only. Airlines and other travel providers may charge additional fees. Different cancellation conditions also apply to our Inca Trail 4 and 2 Day Tours as well as Custom Tours – please contact us for more details.