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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

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Coronavirus (COVID-19)

Important Travel Information

December Update

Due to the ongoing impact of Coronavirus (COVID-19), we’ve made a number of updates to our safety guidelines, flexible booking conditions and trip departures. The safety of our travelers, guides, suppliers and staff remains our priority and as the world begins to open up again, we look forward to having you travel with us soon.

Peru is Open!

The following countries are now permitted to fly into Lima, Peru. Please remember that you will need a negative molecular COVID-19 test taken at least 72 hours prior to arrival to enter Peru.

USA – Canada – Brazil – Mexico – France – England – Spain – Holland – Costa Rica – Cuba – Jamaica – Dominican Republic – El Salvador – Argentina – Ecuador – Bolivia – Colombia – Panama – Paraguay – Uruguay – Chile

Travel Flexibility

We live in uncertain times. That’s why, when you book with us you have the flexibility to change your travel plans – with the assurance that you’ll have options to re-book when it suits you. As long as you notify us about changes to your travel plans at least 10 days before your scheduled departure, you can pick new travel dates or an entirely different trip, with no change fees. We offer:

  1. Flexible Payments
  2. Flexible Deposits
  3. No Change Fees*
  4. Secure Online Payment
  5. Guaranteed Departures

View our updated Terms and Conditions here

*Domestic/International Airlines may have their own fees.

Safety Guidelines

We adhere to health and safety guidelines recommended by the WTTC and WHO. Our Guides are being trained to ensure your wellbeing which is our priority. The following protocols must be followed by all passengers to board international flights:

  • Masks must be worn at all times inside the airport and aircraft.
  • During the flight, all passengers must wear a plastic facial shield.
  • Before boarding the aircraft all passengers must show proof of a negative molecular Covid-19 test. The test must be administered within 72 hours of boarding an international flight.
  • International travelers arriving in Peru, once landed, must sign a sworn affidavit swearing they are arriving in sound health and that they will quarantine upon arriving at their destination in Peru.
  • Anyone traveler arriving into Peru with Covid-19 symptoms they are required to report the state, to be monitored, and quarantine for 14 days.

24/7 Customer Support

This global health crisis has impacted everyone enormously, so we want to make sure your future travel plans are safe, and reassure you that we are committed to supporting our customers in the best way that we can. Communication is key and as a Karikuy Customer you have quick access to your local guides, our web chat, emergency contact numbers and the popular WhatsApp platform which is what our customers most frequently use to communicate with us on the fly.

For the past 13 years we have been working hard to improve our industry leading customer service. We work closely with our customers during any emergency and offer credit for postponed trips. Your peace of mind is important to us, We want our customers to make the most out of their hard earned vacations.

Refunds and Future Travel Credit for Affected Customers

We want to thank our customers who had book before the virus broke for their patience and understanding of the situation. Without your support we may have never reopened and for that we are grateful.

We have made changes to our terms for travelers that booked with us prior to October 5th, 2020:

  • Please note that once the Countries we offer reopen, tour services will resume as scheduled, this includes tour packages and treks as well as full day tours. You will still be able to reschedule your tour with at least 10 days notice of travel. Please contact us to reschedule your tour or offer your credit for future travel.
  • No Refunds are being given for services not used, as per our terms and conditions “Any costs, whether direct or incidental, incurred by the Customer as the result of delays caused by bad weather, trail conditions, river levels, road conditions, transportation delays, sickness, government intervention or other contingencies which are beyond the control of KARIKUY will not be reimbursed.”
  • If you are not able to travel in the future, you can transfer your tour credit to a friend, relative or loved one.
  • Customers you reschedule their tours will be receiving a travel credit voucher for the amount that you have paid. You can apply the credit to any of our tours through to 2022.
  • Please reschedule a minimum of at least 10 days before your desired tour date. The Inca Trail still has limited availability so please consider booking this trek as far in advance as possible

Updates to our Booking Terms & Conditions

As a result of the rapidly evolving impact on international travel, we have updated our Booking Terms & Conditions Policy to make it easier for our customers to change their plans. These new cancellation policies below will apply for all new and existing bookings.

  • If you cancel your trip booking before final payment is made, you can choose to transfer your deposit to an alternative trip, or hold what you have paid as a credit towards a future trip taken within 24 months from the date of cancellation. 
  • If you have paid in full and cancel at least 30 days or less prior to departure we can offer you future travel credit or the ability to pass on the credit to a friend, relative or loved one. The 100% Cancellation Fee only applies if you are unable to reschedule or pass on the missed tour to another person.
  • If you have paid in full and cancel at 45 days or more prior to departure, we can offer you future travel credit or the ability to pass on the credit to a friend, relative or loved one. A $250 per person Cancellation Fee only applies if you are unable to reschedule or pass on the missed tour to another person.
  • Customers are able to postpone their tours should the need arise.  If you contact us regarding postponing your trip with 10 or more days prior to departure, the rescheduling fee is $0. If you notify us of postponement 10 to 7 days before your trip the fee is 35% of the trip cost and 50% if we are notified with less then 6 days before the start of your trip.

Please note that the above amended conditions apply to the Karikuy Tours land portion of your trip only. Airlines and other travel providers may charge additional fees. Different cancellation conditions also apply to our Inca Trail 4 and 2 Day Tours as well as Custom Tours – please contact us for more details.

Your Safety is our Priority
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